Orders & Payments

How Can We Help You?

You can cancel an order within 24 hours of purchase and only if it has not been redeemed. Cancelling an order may be subjected to further fees and will be processed within 1-5 business days. Contact us here

You can change an order provided it has not been redeemed by contacting us. Our team will get back to you immediately to assist you.

We will send you an email during each step of your order process. You can track your order here.

There may be a few reasons why you did not receive an email from us.

Firstly, please check your spam or junk mail folder.

Next, please add [support@nuunaexperiences.com] to your safe senders list.

Perhaps you spelled your email incorrectly. You can track your order here. If nothing comes up, it means you entered your email incorrectly, in which case you would need to contact us for us to help locate your order for you.

For any issues with an existing order, please contact us.

We currently only accept payments via the following channels.

Credit or Debit Card – Visa, MasterCard, American Express, or Discover.

Mobile money – MTN momo, Vodafone cash, AirtelTigo money.

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Thanks for being awesome!

Don't forget to add
hello@nuunaexperiences.com
to your safe senders list.